NQF Level

NQF 2

Credits

120

SAQA Nr

14110

Delivery Mode

Full time

Duration

12 Months

Cost Amount

R24 000 p.a.

Entry Requirements

  • NQF Level 1 (Grade 9)

This qualification has been developed for the accommodation industry. It brings together all aspects of housekeeping and basic supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large – scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries.

What will be included in our costs?

TABLET • WORKPLACE MONITORING

Where can I get this qualification?

Ferndale
George Centurion Pofadder Online
Cape Town Gqeberha Roodepoort
George Online
Newcastle
Germiston
Meyerton Rustenburg
George

What this qualification consists of

CORE

  • Maintain a safe working environment.
  • Prepare beds and handle linen and bed coverings.
  • Service guest bedroom areas.
  • Service toilet and bathroom areas.
  • Introduce new staff to the workplace.
  • Maintain a secure working environment.
  • Contribute to the identification of short – term supply needs.
  • Develop self within the job role.
  • Maintain a preventative maintenance programme.
  • Maintain the cleaning programme for own area of responsibility.
  • Maintain the housekeeping service.
  • Maintain the receipt, storage, and issue of goods.
  • Monitor customer satisfaction.
  • Source information about self – employment opportunities.
  • Conduct on – the – job coaching.
  • Control and order stock.
  • Monitor and maintain health, safety, and security.
  • Plan, organise, and monitor work in own area of responsibility.

FUNDAMENTAL

  • Maintain health, hygiene and a professional appearance.
  • Perform basic calculations.
  • Communicate verbally.
  • Maintain effective working relationships with other members
    of staff.
  • Process incoming and outgoing telephone calls.
  • Display cultural awareness in dealing with customers and colleagues.
  • Prepare written communications.
  • Provide Customer Service.

ELECTIVE

  • Sell products or services.
  • Provide First Aid.
  • Communicate in a business environment.
  • Analyse a business and determine its functions.
  • Provide a valet/butler service.
  • Provide housekeeping services within designated work areas.
  • Operate a computer Maintain data in a computer system.
  • Maintain housekeeping supplies.
  • Maintain a clean linen supply.
  • Function in a business environment.
  • Store and handle customer and establishment property.
  • Service toilets and washrooms.
  • Service self – catering kitchen areas and equipment.
  • Provide an on – premise laundry service.
  • Provide a collection and delivery service.
  • Launder guest clothes.
  • Identify work opportunities.
  • Handle mail, messages, and written communications.
  • Deep clean floors and soft floor coverings.
  • Control linen for external laundry.
FFA Qualifications Future

The future is Hospitality

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