Food and Beverage Services
Our qualification is designed to equip you with the expertise to allow progression opportunities.
NQF Level
NQF 4
Credits
133
SAQA Nr
14113
Delivery Mode
Full time
Duration
12 Months
- 3 months knowledge
- 9 months work placement
Entry Requirements
-
NQF 3 (Grade 11) with Mathematics and Communication
This qualification has been developed for people in the food and beverage service industry (hospitality). It brings together elements of food and drink preparation and service as well as supervision. This qualification is applicable to all sectors, from small restaurants to large – scale hotels. The qualification leads toward the F&B Management diploma and provides articulation with Gaming, Travel and other Tourism industries.
What will be included in our costs?
Tablet • External integrated Summative Assesment • Workplace Monitoring
What this qualification consists of
Knowledge
modules
- Clean and restock drinks machines/equipment.
- Clean and store glassware.
- Describe the layout, services, and facilities of the organisation.
- Describe the sectors of the Hospitality, Travel, and Tourism industries.
- Handle and store cleaning equipment and materials.
- Introduce new staff to the workplace.
- Operate a payment point and process payments and refunds.
- Prepare and clear areas for table service.
- Provide a carvery/buffet and table drink service.
- Identify short – term supply needs.
- Maintain a preventative maintenance programme and the cleaning programme for own area.
- Maintain the receipt, storage, and issue of goods.
- Monitor customer satisfaction.
- Plan staff training and development.
- Prepare and serve spirits and liqueurs.
- Monitor and maintain health, safety, and security.
- Supervise the running of a function.
Practical skills
modules
- Maintain health, hygiene and a professional appearance.
- Perform basic calculations.
- Communicate verbally.
- Maintain effective working relationships with other members of staff.
- Process incoming and outgoing telephone calls.
- Display cultural awareness in dealing with customers and
- colleagues. Prepare written communications.
- Provide Customer Service.
Workplace experiences
modules
- Identify work opportunities.
- Prepare and clear areas for counter service.
- Prepare and clear areas for drinks service.
- Prepare and clear areas for room service.
- Prepare and clear areas for table service.
- Prepare and clear areas for take – away service.
- Prepare, service and clear function rooms.
- Apply for a job or work experience placement.
- Prepare kegs and gas cylinders for use.
- Prepare kegs and gas cylinders for use.
- Provide a drink service for licensed premises.
- Maintain external areas.
- Prepare and serve cocktails.
- Provide a silver service.
- Provide First Aid.
- Prepare, cook and serve food in the restaurant.
- Supervise and maintain beverage storage.
The future is Hospitality
Download course outline
Explore the course on-the-go by downloading the course outline. Quickly reference the structure, objectives and key information whenever you need it.