ARE YOU READY TO EMBARK ON A FULFILLING
JOURNEY IN THE WORLD OF CULINARY ARTS?
Our qualification is designed to equip learners with the expertise to allow progression opportunities
Conference And Event Operations
Hospitality Faculty
* Short Course
NQF LEVEL
LEVEL 2 HIGHFIELD
DURATION
43 DAYS
CREDITS
37
DELIVERY MODE
ON SITE
HIGHFIELD
UNIT NUMBER
F/617/6902
ENTRY
REQUIREMENTS
Basic level of English and numeracy.
Learners aged 16+.
Career Path for Conference And Event Operations
Upon successful completion of this qualification, learners may wish to continue their development by undertaking the Highfield Level 3 Diploma in Hospitality Supervision.
What will be included in our cost?
- Learning Material
- Certificate
EQUIP
EMPOWER
EXCEL
This
qualification
consists of:
CORE
1. Customer:
- Principles of hospitality
- Customer types, needs and expectations
- Customer service & business/brand standards
- Meeting and exceeding customer expectations and the impact
- Dealing with customer incidents, issues and complaints
2. Business:
- Principles of upselling
- Cost saving measures
- Personal conduct, behaviours, and personal performance
- Technology
3. People:
- Principles of communication
- Team dynamics
- Principles of diversity
- Welcome and support colleagues and customers to ensure required information, goods and services are given
4. First line supervision/Team leading:
- Contribute to objectives of team
- First line supervision
- Positive and encouraging behaviours
5. Hospitality Team Member in Practice:
- How business fits into hospitality industry
- Problem, challenge or opportunity
- Keeping up to date with changing industry
- Costs & How ideas could be implemented
ELECTIVE
- Explain how to source, check and arrange resources according to customer and organisation requirements
- Current legislation regarding safe lifting and handling, health and safety and data protection and security
- Common room layouts for conferences and events
- Principles of preparation and servicing of meeting and conference rooms
- How to clear meeting and conference rooms
- Outline common set up requirements and lay-outs for events
- Identify commonly used audio-visual and other equipment used for conference and events
- Outline extra services conference guests may require
- Explain why having a timed plan is important and what to do if this needs to change
- Identify common timings for conferences, events and weddings
- Follow instructions for arranging furniture and equipment prior to the conference/event
- Get equipment ready for the customer to use
- Check that environmental systems are working, and that the room is clean, tidy and well stocked
- Deliver all agreed products, services and refreshments on time and to the agreed standard
- Accurately record all charges and pass to the appropriate person
- Support the delivery of a variety of events according to brand standards
- Actively seek opportunities to make a great guest experience
- Co-ordinate with customers, suppliers and team members to ensure the correct resources are in place
